Homeroots: Merchandise returns (regardless of reason) need authorization. Any returns due to buyer's remorse must be in the original package in re-sellable condition, returned within 30 days of receipt and returned at your expense. Credits will be given once received back at the warehouse and determined in good condition. Note that effective 10/1/21 all returns are subject to a 10% re-stocking fee.

Safavieh: Buyer’s remorse returns are to be returned within the 30 days limit. Returns make take up to 2 weeks to process. All damages must be reported within 7 days of delivery. In case of damage the Safavieh QC department will review each claim on a case by case basis. Proof or damages must be provided ie. Images of the damage. Please note, we cannot guarantee that a replacement will be approved. Please allow 24-72 hours for updates.


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